⚜️ Golden Times: Premier Delivery Policy

Your acquisition of a Golden Times timepiece is an investment in enduring elegance and precision. Our delivery process is carefully calibrated to match the quality and security of your purchase, ensuring a secure, transparent, and protected transition from our facility to your wrist.

I. Comprehensive Coverage & Security Assurance

  • Geographic Focus: At this time, Golden Times offers fully insured, premium delivery exclusively within India.
  • International Ambition: We are actively developing a secure, global logistics network to serve our international clientele and will announce its availability soon.
  • Total Insurance: Every timepiece is fully insured for its total value from the moment it is dispatched until it is successfully signed for by you.
  • Discreet Packaging: All shipments are packaged with the utmost care and discretion, providing no external indication of their valuable contents to ensure client confidentiality and protection.

II. Order Processing and Dispatch Protocol

  • Processing Time: Upon order confirmation, your timepiece undergoes a final quality control check and is prepared for secured dispatch within 1 to 2 business days (Monday to Saturday).
  • Dispatch Notification: Once cleared, you will receive a detailed Dispatch Confirmation. This email contains your unique tracking identifier and the name of our trusted courier partner.
  • Weekend Processing: Orders placed on Sundays or public holidays will commence processing on the next available business day.

III. Estimated Transit Timeframes

These estimates reflect the efficiency of our logistics partners and commence post-dispatch:

Delivery AreaEstimated Transit Time (Post-Dispatch)
Major Metropolitan Areas3–5 business days
Standard Regional Delivery (All Other Cities)5–7 business days
Remote or Rural AreasUp to 8–10 business days

Note: These are reliable estimates. In the rare event of unforeseen delays due to logistics or external factors, our Customer Care team will provide proactive updates.

IV. Receipt and Verification Requirements

Security measures are paramount to safeguard your valuable asset:

  • Address Integrity: The designated shipping address must be complete and accurate. The address cannot be modified once the final audit process has begun.
  • Mandatory Verification: Due to the high value of your purchase, safe receipt requires both:
    1. Direct Signature by the verified recipient.
    2. Unique OTP (One-Time Password) confirmation provided to the courier. This dual-verification prevents unauthorized collection.
  • Tracking: You can monitor your shipment’s progress 24/7 via the dedicated tracking link accessible through your Golden Times account.

V. Reporting Damage or Discrepancies (Unboxing Video)

The integrity of your delivery is our top priority. We require the following protocol to honor any claim:

  • Action Required: If the package exterior shows signs of tampering, damage, or discrepancy, the client must record a continuous, unedited video of the package being opened and the contents examined.
  • Video Evidence: This unedited video is mandatory for initiating and validating any claim, return, replacement, or refund related to damage or discrepancy.
  • Contact Window: All claims must be reported, along with the required video evidence, to our Customer Support team within 24 hours of documented delivery.

VI. Dedicated Customer Care

For confidential assistance, tracking inquiries, or delivery scheduling, please contact our dedicated specialists:

  • Email: [Insert Your Customer Service Email Here, e.g., support@goldentimes.com]
  • Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

Golden Times: Where Precision Meets Trust.

This policy retains the high standard of security and transparency while using the “Golden Times” brand name.

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