🛡️ Golden Times Warranty and Servicing Policy

At Golden Times, we stand by the excellence and precision of every timepiece we sell. Your luxury watch is an investment, and we are dedicated to ensuring its lasting performance and aesthetic integrity.

1. Warranty Coverage

Manufacturer’s Warranty

Every watch purchased from Golden Times is covered by the original manufacturer’s international or brand-specific warranty.

  • Duration: The warranty period typically ranges from one (1) to five (5) years, depending on the brand and specific model. The exact duration will be specified on the warranty card or in the accompanying documentation.
  • What is Covered: The warranty covers manufacturing defects in the watch movement, case, crystal, and metal bracelet/strap within the designated period under normal use.
  • Warranty Card: The officially stamped and dated warranty card provided with your purchase is mandatory for all warranty claims.

What is NOT Covered (Warranty Exclusions)

The manufacturer’s warranty does not cover:

  • Normal wear and tear, including deterioration of leather, rubber, or fabric straps, or external cosmetic damage (e.g., scratches on the case, crystal, or bezel).
  • Damage resulting from improper handling, misuse, lack of care, negligence, accidents (e.g., hard knocks, crushing, dropping), or failure to follow the manufacturer’s operational guidelines.
  • Water damage if the watch was used outside of its specified water resistance limits or if the crown/pushers were not fully secured.
  • Batteries, glass, or damage caused by unauthorized service, repair, or alteration by a third party not authorized by the brand or Golden Times.
  • Loss or theft.

2. Initiating a Warranty or Service Claim

If you experience an issue that you believe is covered under warranty, please follow these steps:

  1. Contact Us: Email our dedicated Service Department at [Insert Your Service Email Here] with the subject line “Warranty Claim – [Your Order Number]”.
  2. Provide Details: Include your Order Number, the watch’s serial number, a detailed description of the issue, and clear photographs or videos illustrating the fault.
  3. Documentation: You must provide a copy of your original receipt and the stamped manufacturer’s warranty card.
  4. Authorization: We will assess the claim and, if eligible, issue a Service Authorization Number (SAN) and provide secure shipping instructions.

3. Repair and Servicing Process

Warranty Repairs

  • All covered warranty repairs will be handled directly through the official brand service center or an authorized service agent.
  • We will manage the coordination, packaging, and shipping to the service center on your behalf.
  • Timeline: Repair times are determined by the manufacturer and can vary significantly, typically ranging from 4 to 12 weeks depending on the complexity of the repair and parts availability. We will keep you updated throughout the process.

Out-of-Warranty Servicing

  • If your watch is outside the warranty period or the damage is excluded (see Section 1), we can still facilitate expert servicing and repair through authorized channels.
  • A mandatory quotation fee (non-refundable but credited toward the final repair cost) may be required to cover assessment by the official service center.
  • You will receive a detailed service estimate, which you must approve before any work commences.

4. Shipping for Servicing

  • The customer is responsible for safely and securely shipping the watch to Golden Times’ servicing facility for inspection. We highly recommend using a traceable, insured courier service.
  • Golden Times will cover the cost of shipping the watch back to you following a successful warranty repair.
  • For all out-of-warranty or rejected warranty claims, return shipping fees will be borne by the customer.

Commitment to Perpetual Care

Golden Times is your partner in watch ownership. Even after the warranty expires, we remain committed to assisting you with battery replacements, routine maintenance, and complex repairs to ensure your timepiece continues to mark time flawlessly for generations.

Thank you for trusting Golden Times with your investment.

This draft provides clear guidelines on the manufacturer’s warranty, exclusions, and the distinct process for both in-warranty and out-of-warranty repairs, all while maintaining the professional tone of the Golden Times brand.